Public Administration (ADMN) Courses>Managing Service Delivery

ADMN407 - Managing Service Delivery

Description

Explores challenges facing public sector managers who develop or transform public services with a strong focus on service recipients. Examines the drivers of service transformation, surveys the ways that public services can be reformed; and presents frameworks to assess service needs, engage service recipients and stakeholders, implement new delivery arrangements (including networks and partnerships), manage across boundaries, conduct performance measurement and ensure accountability.

Units

1.5

Prerequisites

  • Complete 1 of:
    • ADMN311 - Introduction to Public Administration (1.5)
    • POLI350 - Introduction to Public Administration (1.5)

Course offered by

School of Public Administration

Course schedules

Summer timetable available: February 15. Fall and Spring timetables available: May 15.

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