Service Management (SMGT) Courses>Service Human Resource Management

SMGT417 - Service Human Resource Management

Description

In services companies, the interaction between the customer and the employee is both an opportunity and a challenge for management. An examination of the unique aspects of building an excellent human resource management system in hospitality and services. Topics include: the role of the servant leader, creating a service culture, attracting, developing and retaining high performers, reward systems in service organizations and designing systems to support service delivery.

Units

1.5

Hours: lecture-lab-tutorial

3-0-0

Formerly

HSM 417

Note(s)

  • Credit will be granted for only one of SMGT 417, HSM 417.

Prerequisites

  • Complete all of:
    • COM315 - Financial Accounting (1.5)
    • COM316 - Management Accounting (1.5)
    • COM321 - Leading People and Organizations I (1.5)
    • COM322 - Leading People and Organizations II (1.5)
    • COM331 - Introduction to Management Information Systems (1.5)
    • COM341 - Operations Management (1.5)
    • COM351 - Marketing Principles and Management (1.5)
    • COM361 - International Business (1.5)
    • COM362 - Business and Sustainability (1.5)
    • COM371 - Management Finance (1.5)
  • or permission of the school.

Corequisites

  • Concurrently enrolled in:
    • SMGT415 - Customer Experience Management (1.5)
    • SMGT416 - Service Operations and Quality Management (1.5)

Course offered by

Peter B. Gustavson School of Business

Course schedules

Summer timetable available: February 15. Fall and Spring timetables available: May 15.

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